Policies

POLICIES

Online Order Return Policy

All sales are considered final. No returns or exchanges will be accepted for any purchases made on orders placed after 1/1/2020.  

 

Return/Exchange Policy


All sales are considered final. No Refunds, no Exchanges. Close-out/Clearance are subject to availability, as they sell out quickly. In the event an item ordered had been sold out, you will be promptly refunded that item's price. 

              ->Special Clothing Exchange Policy



Reservation/Hold Policy


Items can be reserved and held at no charge for the duration of 24 business hours,  After which, the items will put back on the sales floor. Please note item reservations/holds are subject to availability and items are not guaranteed. For instance, if an item is reserved or put on hold but then an online sale comes through for that item (and it is the last one in stock), we will ship out the item to the person who purchased it first, even if the reservation was made prior to the online sale.

 

Workshops

Due to the preparation and unique nature of our in-house, hands-on workshops, there are No refunds or exchanges on any workshop fees. If any workshop date needs to be changed due to unforeseen inclement weather or instructor illness, we will work together to revise the workshop date to work with all attendees.

 

Shipping Information

 

Pre-Orders - If you choose to include any other items in your cart, the entire order will be held until the pre-ordered item is ready to ship.

Important - Please double check that your shipping address is correct.

Shipping Confirmation - Once your order has been successfully placed, you will receive an email confirmation with your Order Number and Order Details.

I always try to package and ship your order within 24-business hours, some exceptions may apply.  When the order is shipped, you’ll receive a shipping confirmation email with tracking information.

I do try to be be as 'Green' as possible and recycle, therefore I occasionally re-use shipping boxes and packaging when available to me.  Again, this is to keep everyone's costs down, but I always ensure that your shipped products are well protected.

*ADVERSE/INCLEMENT WEATHER* -  Please be patient during any inclement weather across the US, as it may cause delays in package pick-up, packages in route or package deliveries.

NOTE:  Once a package is recorded as in the system of USPS or UPS, our store and our employees unfortunately, at that point, no longer has any control over the package, It is in their Hands. 

We are not responsible for any USPS/UPS received damaged, lost, or stolen packages, nor are we responsible for incorrect addresses.  We ship to the address the customer provided at checkout.  Undelivered, Unclaimed, or Refused Shipment. If your order is undeliverable, unclaimed, or refused, once I receive that shipment back, I will refund the Products in that order, original shipping is not refunded, and If you received promotional Free shipping the actual shipping costs paid by me will be deducted from your refund, Receipts for that Free shipping costs is available upon request.  If your package is not received or 'delivered' you must contact your local USPS or UPS center directly.

Pick-Up Policy:  You will receive an email that your order is ready for pick-up. The email will also include the pick-up times and the pick up address

Shipping Rates

I continually evaluate shipping costs and necessary shipping materials in an effort to provide my customers with the best possible shipping rates. My first choice in shipping is with USPS, as in my years of shipping, their handling is a bit more gentle and shipping dates are the most accurate, my second Choice is UPS, usually for Larger or Heavy weight packages. However I also take into consideration which will ship the package the quickest!   As of February 2025, the maximum shipping rate is

              Order Total                     *Shipping Rate

  • $    0.00  -  $    9.90                   $  8.90
  • $    9.91  -  $  20.00                   $10.80
  • $  20.01  -  $  39.00                   $11.50
  • $  39.01  -  $  55.00                   $12.00
  • $  55.01  -  $100.00                   $15.50

         OVER  $100                          $12.00 

 *Exceptions to these rates may include oversized items, with deviations from standard shipping rates applied at checkout.  Furniture and large or heavy-weight decor items are for pick-up only or the buyer can arrange for their own shipping.

*There may be a shipping surcharge added for larger orders of DIY paint.

International orders are sent the most expeditious route. All liquid Paints is Excluded from international sales.