Policies

POLICIES

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Online Order Return Policy

All sales are considered final. No returns or exchanges will be accepted for any purchases made on orders placed after 1/1/2020.  

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Return/Exchange Policy


All sales are considered final. No Refunds, no Exchanges.

Close-out/Clearance are subject to availability, as they sell out quickly. In the event an item ordered had been sold out, you will be promptly refunded that item's price. 

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Clothing Exchange Policy 

We hope you are happy with your purchase! However, we understand that not every item will fit, and returns of clothing are sometimes necessary. Should you need to return anything, we are here to make the process as easy as possible.

Important Note:

• We accept returns on full/original-priced items only. All discounted items are considered FINAL sale and cannot be returned or exchanged.

• All returns are for exchange or store credit only. No funds will be given under any circumstances. By engaging in any transaction with Grisaille Cottage, you agree to this Returns and Exchange Policy.

Return Conditions:

• Timeframe: Items must be returned within 10 days of receiving your item.

• Condition: Items must be unworn an in original condition with all original tags still attached, no exceptions

• Packaging: The customer is responsible for safely shipping the return back.  Please repack your return in the original packaging to protect it from potential weather or handling issues, and always purchase postage with a tracking number.

•  After 10 days, we are unable to accept any returns.


Please ship returns back to:

To: Grisaille Cottage
      Attention: Returns
      6508 E 51st Street
      Tulsa OK 74145

Be sure to write the below on your return label: 
  Return Order: ENTER Your Order Number


Credit Details:

Your store credit will match the price on the tag, which does not include your original shipping charge.  Your store credit is valid for 1 year only.

We are a small business, and every purchase goes towards purchasing new inventory. One year gives you four seasons of fabulous new items to choose from! Our ladies usually don’t mind and often find something they like even better the second time around.


How to Use Your Store Credit:

We want to make things as easy as possible in store and in the world of online shopping!  When a store credit is issued to you, it will come in the form of a discount code. KEEP THIS CODE until you use your store credit. Any balance will remain on that code.


SHIPPING TIMES

Please allow 2 to 7 days for us to ship out your exchange order. There are lots of variables to consider, depending on our storefront traffic. Some days we can accept, print out, pull items, pack, inspect, and take them to UPS all within a day’s work. If you need it pronto, let me know in the notes—I will do my best to help in any way I can.


HEADS UP

It is your responsibility to keep track of your return. While we would love to personally follow up with each of our fabulous, fashion-forward customers, we believe your time is best spent enjoying our curated collections rather than on back-and-forth emails about returns. With most of our sales happening online, we remain committed to providing an exceptional shopping experience, whether you’re browsing our latest arrivals or styling your next statement look.

We’re always finding ways to make things easier for you while still focusing on what matters most: bringing you the chic, one-of-a-kind fashion you love!

At Grisaille Cottage, we take immense pride in offering unique, limited-edition pieces crafted in small batches. Our customers deserve nothing less than perfection, and we ensure every item arrives beautifully packaged and in impeccable condition.

 

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Reservation/Hold Policy


Items can be reserved and held at no charge for the duration of 24 business hours,  After which, the items will put back on the sales floor. Please note item reservations/holds are subject to availability and items are not guaranteed. For instance, if an item is reserved or put on hold but then an online sale comes through for that item (and it is the last one in stock), we will ship out the item to the person who purchased it first, even if the reservation was made prior to the online sale.

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Workshops

Due to the preparation and unique nature of our in-house, hands-on workshops, there are No refunds or exchanges on any workshop fees. If any workshop date needs to be changed due to unforeseen inclement weather or instructor illness, we will work together to revise the workshop date to work with all attendees.

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Shipping Information

Pre-Orders - If you choose to include any other items in your cart, the entire order will be held until the pre-ordered item is ready to ship.

Important - Please double check that your shipping address is correct PRIOR to Check Out

Shipping Confirmation - Once your order has been successfully placed, you will receive an email confirmation with your Order Number and Order Details. Sometimes these emails will go into your Junk/Spam folder.

I always try to package and ship your order within 24-business hours, some exceptions may apply, like holidays, busy sales events, etc...  When your order is shipped, you’ll receive a shipping confirmation email with tracking information. Sometimes these emails will go into your Junk/Spam folder.

I do try to be be as 'Green' as possible and recycle, therefore I occasionally re-use shipping boxes and packaging when available to me, but also taking into consideration of packing a secure package.  Again, this is to keep everyone's costs down, but I always ensure that your shipped products are well protected.

*ADVERSE/INCLEMENT WEATHER* -  Please be patient during any inclement weather across the US, as it may cause delays in package pick-up, packages in route or package deliveries.

NOTE:  Once a package is recorded as in the system of USPS or UPS, myself, our store and our employees unfortunately, no longer have any control over the delivery of the package, It is in their Hands. 

We are not responsible for any USPS/UPS received damaged, lost, or stolen packages, nor are we responsible for incorrect addresses.  We ship to the address the customer provided at checkout.  Undelivered, Unclaimed, or Refused Shipment. If your order is undeliverable, unclaimed, or refused, once I receive that shipment back, I will refund the Products in that order, original shipping is not refunded, and If you received promotional Free shipping the actual shipping costs paid by me will be deducted from your refund, Receipts for that Free shipping costs is available upon request.  If your package is not received or 'delivered' you must contact your local USPS or UPS center directly.

Pick-Up Policy:  You will receive an email that your order is ready for pick-up. Sometimes these emails will go into your Junk/Spam folder. The email will also include current pick-up times and the pick up address.

Shipping Rates

I continually evaluate shipping costs and necessary shipping materials in an effort to provide my customers with the best possible shipping rates. My first choice in shipping is with USPS, as in my years of shipping, their handling is a bit more gentle and shipping dates are the most accurate, my second Choice is UPS, usually for Larger or Heavy weight packages, such as paint or large orders. However, I also take into consideration which will ship the package the quickest and the safest!   

*There may be a shipping surcharge added for larger orders of paint, which can be bulky, heavy and require special handling.

International orders are sent the most expeditious route. All liquid Paint is Excluded from international sales.

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Furniture

Furniture is available for In-Store Pick up only.  We do not ship furniture and it is the buyer's responsibility to make pick-up arrangements.  You may call to purchase any item that you are not able to purchase online and you do not want to chance it selling off the floor.  We will hold your furniture purchase for no more than 30-days, after which the purchase will be refunded, less a 35% restocking Fee, no exceptions.